Privacy Policy

Last updated: 14/07/2026

1. Who We Are

AiOlders provides AI automation services for businesses, including AI email agents, reputation management, voice AI receptionists, and chatbot solutions. When we refer to "we", "our", or "us" in this policy, we mean AiOlders.

2. Data We Collect

We collect the following categories of personal data:

Account data: Name, email address, password (hashed), business name, phone number
Business registration data: Company registration number, tax ID (EIN/ABN/CRN), business address, authorized representative details — collected solely for telecom regulatory compliance
Payment data: Billing address and card details are processed directly by Stripe. We store only your Stripe customer ID and subscription status — never raw card numbers
Usage data: Call transcripts, SMS message logs, AI conversation records, knowledge base documents you upload
Technical data: IP address, browser type, session data, cookies

3. Why We Collect It

To create and manage your account and subscription
To configure and operate your AI agent services
To submit phone number regulatory compliance filings on your behalf (A2P 10DLC, KYC, ACMA Sender ID, etc.)
To process payments and manage billing
To send service-related communications (setup updates, compliance status, support)
To improve our services through aggregated, anonymised analytics

4. Who We Share It With

We use the following sub-processors. Each is contractually bound to data protection standards:

CRM Platform — Workflow automation and AI platform hosting your subaccount
Stripe — Payment processing and subscription management
Twilio / LC Phone — Telephony infrastructure and SMS delivery
Supabase — Database and authentication services
Retell AI — Voice AI processing for the AI Receptionist
OpenAI — Large language model processing for email and chat AI features

We do not sell your data. We do not share personal data with third parties for marketing purposes.

5. Data Retention

Account and subscription data: Retained for the duration of your subscription plus 12 months after cancellation
Call recordings and transcripts: Retained for 90 days, then automatically deleted
SMS message logs: Retained for 90 days
Regulatory compliance documents (submitted to carriers): Retained as required by applicable telecommunications law (typically 3–5 years)
Payment records: Retained for 7 years as required by UK financial regulations

6. Your Rights Under UK GDPR

As a data subject under UK GDPR, you have the following rights:

Right of access: Request a copy of all personal data we hold about you
Right to rectification: Request correction of inaccurate or incomplete data
Right to erasure ("right to be forgotten"): Request deletion of your data, subject to legal retention obligations
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to processing of your data for direct marketing or legitimate interests
Right to withdraw consent: Where processing is based on consent, withdraw it at any time without affecting prior processing

To exercise any of these rights, email us at: support@aiolders.com. We will respond within 30 days.

7. Cookies

We use the following types of cookies:

Strictly necessary: Required for authentication and keeping you signed in. Cannot be disabled.
Analytics (optional): Used to understand how visitors use our site. Only set with your consent via the cookie banner.

You can manage your cookie preferences at any time by clicking "Functional Only" in our cookie consent banner.

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including encrypted data storage, access controls, and regular security reviews. All data transmitted between your browser and our servers uses TLS encryption.

9. Contact & Data Controller

Data Controller: AiOlders
Email: support@aiolders.com
Registered in England & Wales